How cancellations, rescheduling and refunds work for bookings made with Nagoriya Travels.
We understand travel plans can change. This policy explains how cancellations, rescheduling and refunds are handled for bookings made with Nagoriya Travels.
Last updated: September 2026
You may cancel a confirmed booking by calling us or messaging us on WhatsApp as early as possible. Please share your booking reference number (received after submitting the booking form) when requesting a cancellation.
Exact charges depend on the vehicle type, route and how far in advance the booking was confirmed, and will be communicated clearly before you cancel.
If the vehicle arrives at the agreed pickup point and time but the passenger is not reachable or does not board within a reasonable waiting period, this may be treated as a no-show and applicable charges may apply.
You can request to reschedule your trip to a different date or time, subject to vehicle availability. We will try our best to accommodate rescheduling requests at no extra cost when informed with sufficient notice.
In rare cases where we are unable to fulfil a confirmed booking (e.g. vehicle breakdown with no substitute available), we will inform you at the earliest and offer a full refund of any advance paid, or help you arrange an alternate vehicle.
Eligible refunds will be processed back to the original mode of payment within a reasonable timeframe after the cancellation is confirmed. Processing time may vary depending on your bank or payment provider.